Customer Service Representative

Customer Service Representative Nashoba Air & BoilerWorks – Littleton, MA $21–$25/hour | Full-Time | On-Site Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you! At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow. We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of. What You’ll Do - Answer incoming calls and provide an awesome customer experience - Schedule appointments and help customers get the service they need - Listen to customer concerns, ask the right questions, and find solutions - Handle multiple calls and priorities without losing the details - Follow up with customers as needed - Help identify opportunities for additional services - Keep accurate customer information and notes in our system - Work closely with our dispatchers, technicians, and office team - Learn our services so you can confidently answer customer questions - Keep things moving when the phones get busy! What We’re Looking For - Great phone presence and customer service skills - Strong verbal and written communication - Someone friendly, positive, and professional - Ability to stay calm with an upset or frustrated customer - Excellent organization and attention to detail - Comfortable multitasking in a busy, fast-paced office - Basic computer skills and the ability to learn new systems quickly - Dependable, self-motivated, and ready to jump in Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus! Schedule Monday–Friday, 7:30 AM–4:30 PM Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months) This position is 100% on-site in Littleton, MA. It is not remote or hybrid. What You’ll Get - $21–$25/hour - Medical, dental, and vision insurance - 401(k) with company match - Paid time off - Paid training - Parental leave - Referral program - Professional development and opportunities to grow If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba! #SG&A