About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- Reporting to Manager to drive RMA with all cross functions start from receiving the RMA till ship back to customer and ensure the RMA is closed properly.
- Work closely with internal team on requirement for RMA orders to plan, schedule and completion of RMAs.
- Create RMA 8D report in Agile, providing all requested information to FA owner and monitor RMA processing within internal team.
- Update RMA schedule and status in Oracle on target completion date, tracking information for customer and internal communication.
- Schedule RMA sales order in Oracle and communicate with CSP and other related function to resolve any issues concerning the requirement.
- Updates databases and prepares appropriate paperwork.
- Escalation of issues to ensure RMA’s keep moving forward and do not halt for long periods.
- Focal point for ensuring that all RMAs are tracked, providing status updates, following through to timely to meet customer expectation and satisfaction.
Required Qualification
- Bachelor's Degree in any related field
- Minimum 5 years of experience in electronic or optical manufacturing environment preferred.
- Strong collaboration with cross functional team
- Good command in English communication reading, writing, and speaking.